Terms of Service

These terms govern your use of the Brillnex Systems website at brillnexsystems.com. By browsing the site, submitting an enquiry, or using the chat widget, you agree to them. If you do not agree, please stop using the site.

Client engagements are governed by a separate written agreement — a proposal, statement of work, or master services agreement signed by both parties. Where that agreement and these terms conflict, the signed agreement takes precedence for that engagement.

You may browse, read, and share our content freely. You may not:

• Copy, republish, or resell substantial parts of the site as your own content.
• Scrape the site at a volume that degrades service for others.
• Attempt to gain unauthorised access to our systems, accounts, or infrastructure.
• Use the site to transmit malware, spam, or unlawful material.
• Misrepresent your identity or your authority to act for an organisation when submitting an enquiry.

Nothing on this website is a binding offer. Pricing indications — including any cost ranges shown on our service or location pages — are illustrative, based on typical past engagements, and depend entirely on scope. A binding price exists only in a written proposal or statement of work signed by both parties.

Timelines quoted on the site (such as delivery windows for an MVP) describe typical outcomes under typical conditions. Actual timelines depend on scope, client responsiveness, and third-party dependencies, and are fixed only in the signed agreement.

We provide AI integration, LLM and RAG implementation, AI agent development, AI consulting, custom software, SaaS, and MVP development services. Each engagement defines its own deliverables, milestones, acceptance criteria, and payment schedule in writing before work begins.

Where a project depends on third-party services — model providers, cloud platforms, payment processors, or APIs — those services are governed by their own terms. We are not responsible for changes to their pricing, availability, model behaviour, or policies, though we will tell you promptly when such a change affects your project and work with you on a response.

To deliver on schedule we need you to:

• Provide timely access to the systems, data, accounts, and stakeholders the work requires.
• Review deliverables and give consolidated feedback within the windows agreed in the statement of work.
• Hold the necessary rights to any content, data, or credentials you give us.
• Ensure that data you provide for AI training, retrieval, or testing may lawfully be used for that purpose.

Delays caused by outstanding client dependencies move the delivery schedule by at least the length of the delay.

• Fees, currency, and the payment schedule are set out in the signed proposal or statement of work.
• Unless stated otherwise, invoices are payable within 14 days of issue.
• We may pause work on an engagement with overdue invoices, after giving written notice.
• Fees are exclusive of taxes, duties, and third-party costs (cloud hosting, model API usage, licences), which are billed at cost unless the agreement says otherwise.

On full payment of all fees due for an engagement, ownership of the custom work product created specifically for you — source code, designs, and documentation — transfers to you. This is the "100% IP ownership" referred to elsewhere on this site.

We retain ownership of our pre-existing materials: internal libraries, tooling, frameworks, and general know-how developed before or outside your engagement. Where such materials are embedded in your deliverables, you receive a perpetual, worldwide, royalty-free licence to use, modify, and distribute them as part of the delivered work.

Open-source components remain under their own licences. We will identify material open-source dependencies on request.

The content of this website — text, design, logos, and case studies — remains our property or that of the clients featured. We name clients and describe delivered work in case studies only with their permission.

Each party will keep the other’s confidential information in confidence and use it only to perform the engagement. This survives the end of the engagement. We will sign your NDA where you have one; otherwise mutual confidentiality terms form part of our standard agreement.

We warrant that our services will be performed with reasonable skill and care by suitably qualified engineers, and that deliverables will conform materially to the agreed specification for the warranty period stated in the engagement agreement.

AI systems are probabilistic. We do not warrant that any AI model, agent, or retrieval pipeline will be free of errors, hallucinations, bias, or unexpected output, or that it will produce a particular result in every case. We design, test, and document guardrails appropriate to the use case, but you remain responsible for human oversight of AI output in production, particularly where decisions affect individuals, finances, safety, or legal rights.

Except as expressly stated, the website and its content are provided "as is" without warranty of any kind.

Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded.

Subject to that, our total aggregate liability arising out of an engagement is limited to the total fees paid by you to us under that engagement in the 12 months preceding the claim. Neither party is liable to the other for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, or loss of data, however arising.

We accept no liability for loss arising from your use of information published on this website without engaging us.

Either party may terminate an engagement on the notice period stated in the signed agreement, or immediately if the other party commits a material breach that is not remedied within 30 days of written notice. On termination you pay for all work completed and all committed third-party costs up to the termination date, and we hand over the work product completed to that point.

These website terms are governed by the laws of Pakistan, and the courts of Karachi have exclusive jurisdiction over disputes arising from them. Individual client agreements may specify a different governing law and forum by mutual agreement, and where they do, that choice controls for that engagement.

Questions about these terms: brillnexsystems@gmail.com · +1 (650) 519-1134 · Karachi, Pakistan — serving clients globally.